Support

We are here to help with AssetBridge: your account, your registers, and the connection to Xero.

How to reach us

Email hello@risenadvisory.co.za.

We reply on South African business days (Monday to Friday, 08:00 to 17:00 SAST, public holidays excepted), usually within one business day.

To help us answer the first time, tell us:

• the company the question is about, and the screen you were on;
• what you did, what you expected, and what happened instead;
• the exact message shown, if there was one.

Please do not send passwords, two-step verification codes or other secrets. We will never ask for them.

Before you write

• Signing in. Use Forgot password? on the sign-in page, or Sign in with Xero if your Xero login uses the same email address as your AssetBridge account.
• Two-step verification. If you have lost your authenticator, ask your practice administrator, or contact us, to reset it.
• Access to a company. Access is given by your practice administrator. Ask them to add you to the company.
• Xero. Connecting is done per company, in Settings > Xero, by a Manager. A journal that did not reach Xero shows on the Journals screen with Send to Xero again.

Xero

AssetBridge connects to Xero to read the chart of accounts, fixed assets and balance sheet, and to send manual journals and draft assets. A company can disconnect at any time from Settings > Xero, and removing AssetBridge from Xero's Connected apps disconnects it too.

Xero is a trademark of Xero Limited. AssetBridge is not affiliated with or endorsed by Xero.

Your data

How we look after your information is set out in our Privacy Policy, and the terms for using AssetBridge in our Terms of Service.